License and activation

Covers the license status shown day to day in the admin console. For the one-time registration that activates a fresh installation, see Licensing your installation.

Permissions

Shown at the top of the main screen to any signed-in administrator.

Reading the status

The top of the admin console always shows a status dot and text:

• Green dot, “License valid until {date} | Client: {code}” - normal. {code} is the client code RLV Scribe was assigned when it registered.
• Red dot, “License expired” - the license has lapsed. A banner also appears, and every Qlik app using this installation stops being able to write back until it’s resolved.

Steps

1. If you see License expired, contact office@relevance.ro to renew.
2. Once they confirm the renewal, come back to the admin console and select Retry on the banner. RLV Scribe re-checks your license immediately, rather than waiting for its own daily automatic check.

What can go wrong

Caution

Retry doesn’t clear the expired status. Either the renewal hasn’t been fully processed yet on Relevance Management’s side, or this server still can’t reach https://api.relevance.ro:5001 (see Licensing your installation) - confirm network access first, then follow up with office@relevance.ro if it still doesn’t clear.